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Privacy Policy

S&D Tree Surgeons (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy—together with our Terms of Use and Cookie Policy—explains how we collect, use, store, and protect your information when you interact with our website, services, or communications.

Data Controller

For the purposes of the UK General Data Protection Regulation (GDPR), the data controller is:

S&D Tree Surgeons
68 Queens Cres, Horndean, Waterlooville PO8 9ND, United Kingdom
Phone: +44 7729 789130

Information We Collect

We may collect and process the following types of personal information:

  • Enquiry & Contact Form Data – Information you submit through our website forms, phone, or email.

  • Client Project Information – Details shared with us to carry out tree surgery and related services.

  • Newsletter Subscription – If you subscribe, your email will be stored securely. You can unsubscribe at any time.

  • Order & Payment Information – Managed securely by trusted third-party processors.

  • Communication Records – Emails, calls, and messages kept for reference and follow-up.

  • Website Analytics – Anonymised data such as IP address, device type, and browsing behaviour collected via tools like Google Analytics and Microsoft Clarity (see our [Cookie Policy] for more details).

How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotes or updates

  • Deliver and manage tree surgery, maintenance, and landscaping services

  • Improve the performance, design, and usability of our website

  • Send marketing communications (only with your consent)

  • Personalise our services and recommendations

IP Addresses & Cookies

We collect limited technical data, including IP addresses and device information, to enhance the security and performance of our website.
This may include use of:

  • Google Analytics

  • Microsoft Clarity

  • Google reCAPTCHA v3

Please refer to our [Cookie Policy] for more information on how these tools work and how you can manage your preferences.

Data Storage & Transfers

Some personal data may be processed or stored outside the UK or EU, depending on the services we use (such as email, hosting, or cloud storage).
By using our website or contacting us, you consent to such transfers.
All data is protected in accordance with GDPR standards, and sensitive information (such as payment data) is encrypted using SSL technology.

Sharing of Data

We only share your personal data with:

  • Trusted staff, team members, or subcontractors directly involved in your project

  • Reputable third-party service providers (such as payment processors, analytics platforms, or CRM systems)

We never sell or rent your data to any third parties.

Your Rights

Under GDPR, you have the right to:

  • Request access to the personal data we hold about you

  • Correct or delete your personal information

  • Withdraw consent at any time (where applicable)

  • Object to processing for direct marketing purposes

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Access Requests

To request access to your personal data, please contact us by email.
A small administrative fee (up to £5) may apply in certain circumstances.

Policy Updates

We may update this Privacy Policy to reflect changes in our operations, legal requirements, or data protection practices.
The latest version will always be available on this page.

Contact Us

If you have any questions, concerns, or data access requests, please contact:

S&D Tree Surgeons
68 Queens Cres, Horndean, Waterlooville PO8 9ND, United Kingdom
Phone: +44 7729 789130